Please read all terms and conditions of this site carefully before purchasing goods. Once a customer submits an order, it means that you accept our store's shopping terms and conditions.
deliver goods:
- Delivery of ready-made products takes approximately 2-3 weeks
- Delivery of customized products takes approximately 3-4 weeks. For details, please refer to Customized Furniture
(Please note that due to some special circumstances, such as weather, logistics delays, inventory changes, etc., the delivery time may exceed this range. We will try our best to ensure on-time delivery, but delays caused by external factors cannot be completely ruled out.)
Shipping fee: Free shipping to Hong Kong, Kowloon and New Territories. (Except some remote areas, including but not limited to the following areas: Ma Wan +$100, Tung Chung +$150, Discovery Bay +$200)
Install:
Products priced above $8,000 include installation services; products priced below $8,000 do not include installation services. For non-free installation products, customers can choose to install them themselves or seek assistance from Caterlog. If you need installation services, please inform us in advance so that we can arrange a technician to provide you with services as soon as possible. Caterlog will charge relevant fees.
Delivery details:
- The delivery service does not include delivery into the house, and the delivery master will hand over the goods with the customer outside the house.
- Free shipping is only applicable to goods that can be pushed horizontally into the elevator. If the goods cannot be pushed horizontally into the elevator, additional fees may be charged. Please ensure you have access to elevators, stairs (if stair removal is required), doorways, etc. to avoid incurring additional charges.
- There is no delivery on Sundays and public holidays.
- If the push path exceeds 50 meters, an additional charge of $100/piece/50 meters will be required. The actual additional fee needs to be confirmed based on the situation.
- If the delivery requires moving stairs, there will be a stair moving fee, which is estimated to be $150/floor/item. The actual additional cost will need to be confirmed based on the situation.
- If you need delivery at a specific time, please notify us in advance. If there is no notice and no one answers the door on the day of delivery, the customer will need to bear additional shipping costs of $200 per trip.
- Due to logistics needs, transportation time may vary. If the logistics is randomly inspected by customs, the delivery date will be postponed by a few days without prior notice. Please understand.
- If there are any errors or omissions in the delivery information, delivery may be delayed.
- Delivery is a continuous service. If you need to carry and push the goods by yourself in the middle, you need to handle the follow-up matters by yourself.
Returns and exchanges:
- Slight changes in the physical design and size of the product are normal and do not constitute a reason for return or exchange.
- Solid wood furniture is made of natural materials and may have some minor natural marks or flaws. This is normal and does not affect the use and quality of the product. Therefore, these minor differences will not be grounds for return or exchange.
- For detailed return and exchange details, please refer to Returns and Exchanges
